Frequently Asked Questions
Answers to all your questions about hazi
From opening an account to payments, bonuses to security — find easy answers to all your questions on this detailed hazi FAQ page.
hazi is a trusted online betting and casino platform in Bangladesh. We know new players often have many questions — how to open an account, how to deposit money via bKash or Nagad, what the bonus terms are, or how to join the live casino. On this page we have divided the most frequently asked questions into five sections and provided detailed, straightforward answers. If you cannot find your question here, contact our 24/7 Bengali live chat support.
Account and Registration
To open an account at hazi, you will need an active mobile number, a valid email address, and a strong password. The registration process is entirely online and takes just a few minutes. Once registered successfully, you can use all of hazi's services.
Each person may open only one hazi account. Opening multiple accounts is a violation of our rules and may result in account termination or forfeiture of bonuses. Keep your account information secure and do not share it with others.
If you have trouble logging in, first use the "Forgot Password" option — a reset link will be sent to your registered email. If that does not resolve the issue, contact our 24/7 Bengali live chat support. To log in easily, visit the hazi Login page.
Yes, after logging in to your account you can update your phone number, email, and password from Profile Settings. For security reasons, identity verification may be required when changing important information. Our team is always available on live chat for any assistance.
hazi is for people aged 21 and above only. When opening an account, you must confirm that you are at least 21 years old. We believe in responsible gaming and accounts for minors are not approved.
Deposits and Withdrawals
At hazi you can deposit money via bKash, Nagad, Rocket, and bank transfer. These methods are the most convenient and fastest for players in Bangladesh. The minimum deposit amount is just ৳300.
Deposits made via bKash, Nagad, or Rocket are generally credited to your hazi account instantly. Bank transfers may take a little longer. If a deposit is delayed for any reason, contact our support team on live chat with your transaction ID.
The minimum withdrawal amount from hazi is ৳800. Withdrawal processing generally completes within 15 minutes to 2 hours. In most cases, players receive their funds very quickly. It is convenient to use the same method you used to deposit when making a withdrawal.
hazi itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply a small service charge according to their own policy. Please check the fee schedule in your mobile banking app for details.
Yes, transactions at hazi via Nagad are completely safe. Our platform uses SSL encryption, which keeps all your financial information secure. Besides Nagad, withdrawals via bKash, Rocket, and bank transfer are also safe.
Games and How to Play
To bet on BPL matches at hazi, first log in to your account and go to the Cricket section. There you will see a list of ongoing and upcoming BPL matches. Select your preferred match or market, enter your stake, and confirm the bet slip. Both pre-match and in-play betting are available.
hazi has a large slots collection from leading game providers including PG Soft, Pragmatic Play, and JILI. You can play popular slots like Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Fortune Gems. New games are added regularly, so visit the Slots section often.
The hazi live casino section features live roulette, live blackjack, live baccarat, Dragon Tiger, and many more games with real dealers. Broadcast live from world-class studios like Evolution Gaming and Ezugi, these games deliver a genuine casino feel.
Yes, hazi is fully mobile-friendly. All games can be played comfortably from the browser of any Android or iOS smartphone. Slots, live casino, cricket, and sports betting — everything is optimized for mobile and delivers smooth performance.
RTP (Return to Player) is the long-term average payout rate of a slots or casino game. For example, if a game's RTP is 96%, theoretically an average of ৳96 is returned for every ৳100 wagered — but this is the average across millions of spins, not a guaranteed result in any single session. All games at hazi ensure fair play.
Aviator (Spribe) is a crash-style game where a plane flies and a multiplier keeps increasing. If you cash out before the plane crashes, you receive your stake multiplied by the multiplier at that moment. Cashing out at the right time is the core strategy of this game. You can find Aviator in the hazi game lobby.
Bonuses and Promotions
When you open a new account at hazi and make a minimum first deposit of ৳300, you will receive a 120% first-deposit bonus of up to ৳5,000. That means if you deposit ৳5,000, an additional ৳5,000 bonus will be added. No separate code is needed — it is credited automatically after your first deposit.
The wagering requirement for the hazi welcome bonus is 10x, meaning you must wager 10 times the bonus amount. For example, if you receive a ৳2,000 bonus, you must place ৳20,000 in bets. These bets can be placed on slots, cricket betting, or any other game. Once the requirement is met, the bonus balance can be withdrawn.
The hazi VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly you can move up to a higher tier automatically. Bronze tier offers up to 0.3% weekly cashback, Silver offers 0.7%, and Gold offers 1.0% cashback. No separate application is needed.
VIP members receive cashback each week based on their net losses. Cashback is generally calculated every Monday and credited to the account. Gold members receive up to 1.0% cashback. Contact us on live chat for more details about cashback.
Yes, hazi regularly offers various promotions — such as reload bonuses, enhanced odds on special sporting events, and seasonal offers. Special promotions are available during Eid, BPL, or IPL season. Visit our site regularly or ask on live chat to stay updated on the latest offers.
Security and Responsible Gaming
hazi uses industry-standard SSL encryption technology to keep all your information secure. Your personal information and financial transactions are processed through fully encrypted channels. We do not sell or share any information with third parties.
Yes, all games at hazi are sourced from world-class game providers and run on certified Random Number Generator (RNG) technology. This means every spin or outcome is completely random and not predetermined. Ensuring fair play is our commitment.
hazi places the highest importance on responsible gaming. If you feel your playing habits are getting out of control, contact us on live chat — we will help you set deposit limits, take a break, or temporarily suspend your account. Visit our Responsible Gaming page to learn more.
Yes, you can temporarily or permanently close your account yourself. Notify our support team of this request via live chat — we will act promptly. Do not try to open a new account while a self-exclusion is in effect.
The hazi support team is available 7 days a week, 24 hours a day to assist you in Bengali via live chat. Click the live chat icon from any page on the website to get instant help. If you prefer to contact us by email, write to [email protected].
Still have questions? We are ready to help
Our 24/7 Bengali support team is always ready to answer any question. Come to live chat or contact us by email.
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