hazi Terms and Conditions

1General Provisions

hazi (referred to hereinafter as "Platform", "we", "our") is an online entertainment and betting service platform operated for users in Bangladesh. These terms and conditions form a legal agreement between hazi and its users.

These terms and conditions are drawn up under the laws and regulations in force in Bangladesh. All services on the hazi platform — including betting, casino games, sports betting and other entertainment activities — are governed by these terms.

In addition to these terms and conditions, our Privacy Policy, Responsible Gaming Policy and other related policies also apply. All such documents together form the complete agreement. In the event of any conflict, these terms and conditions shall take precedence.

2Account Registration and Eligibility

To open an account and enjoy services on the hazi platform, the following conditions must be met:

• You must be at least 21 (twenty-one) years of age.
• You must be a legal resident of Bangladesh.
• Each person may operate only one account.
• All information provided at the time of registration must be complete, true and accurate.
• Members of the same household may use separate accounts even from the same device or IP address, however this may be reviewed at our discretion.
• You may register provided that online gambling is not prohibited under the laws of any country applicable to you.

hazi may at any time request an identity document, proof of address or other documents to verify the information you provided at registration. Withdrawals may be held until verification is complete.

2.1 Multiple Accounts Prohibited

If a person creates more than one account, both accounts will be closed and all bonuses will be considered void. The original deposited amount may be returned, but this is entirely at hazi's discretion.

3Age Verification and Protection of Minors

hazi is fully committed to preventing access by minors (persons under 21 years of age). To this end we take the following steps:

• Date of birth is verified at the time of registration.
• In cases of suspicion, a national identity card or passport may be requested for verification.
• The account of any user confirmed to be a minor will be closed immediately.
• All winnings of any user who provides a false age will be forfeited.

If you believe a minor is using your account, please contact us immediately and request that the account be temporarily suspended.

4Account Security and Password

It is your responsibility to ensure the security of your hazi account. Please follow the security rules below:

• Never share your username and password with anyone else.
• Use a strong password combining uppercase letters, lowercase letters, numbers and special characters.
• Always log in from a secure and personal device.
• Log out after each session.
• If you notice any unauthorised activity on your account, contact us.

hazi will not be responsible for any third-party activity on your account unless it is proven to have occurred due to a security flaw on our part. hazi reserves the right to temporarily suspend an account in the event of suspicious activity.

5Deposits, Withdrawals and Payments

5.1 Deposits

The following methods may be used to deposit funds on the hazi platform: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳300 (three hundred taka).
• All deposits must be made in Bangladeshi Taka (BDT).
• Make sure you use the correct payment reference when depositing.
• Deposit amounts are generally credited to your account within a few minutes.
• Some delay may occur for bank transfers.

5.2 Withdrawals

The following terms apply to withdrawing winnings:

• Minimum withdrawal amount: ৳800 (eight hundred taka).
• Withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals may only be made to the same payment method used for the deposit (exceptions may apply depending on circumstances).
• Withdrawals may be held until identity verification is complete.
• If fraud is suspected on an account, the withdrawal will be investigated.
• Winnings obtained from bonuses must meet the specified wagering requirements before withdrawal.

6Bonuses and Promotions

All bonuses and promotional offers provided by hazi are governed by the following general terms and conditions:

6.1 Welcome Bonus

hazi offers a 120% bonus on your first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000, you will have a total of ৳2,200 to play with.

• Wagering requirement: the bonus amount must be wagered 10 times (10x).
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• Each user will receive the welcome bonus only once.
• Not all games contribute to meeting the wagering requirement — see the promotions page for the contribution rate of specific games.

6.2 Other Bonuses

Temporary promotions, cashback offers and special event bonuses have their own terms and conditions. Please read the terms attached to each offer carefully before accepting it.

hazi reserves the right to modify, suspend or cancel any bonus offer. If bonus abuse (such as arbitrage betting) is proven, the bonus and all winnings derived from it will be forfeited.

7Betting Rules and Regulations

All betting activities on the hazi platform are conducted according to the following rules:

• Once a bet is confirmed, it cannot be cancelled.
• If any bet is affected by a technical error, the house will make a discretionary decision.
• hazi reserves the right to void any bet placed at clearly incorrect odds.
• If the outcome of an event is disputed, we will rely on the decision of the relevant authority.
• If a suspicious betting pattern is detected, bets and payouts may be held during the investigation.

7.1 Sports Betting

Sports betting includes cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including FIFA), kabaddi and other sports. Each sport has its own betting rules, detailed on the relevant page.

7.2 Live Casino

For live casino games such as live roulette, live blackjack, Sic Bo and table games powered by Ezugi and Evolution Gaming, the game provider's own rules also apply.

8Prohibited Activities

The following activities are strictly prohibited on the hazi platform:

• Using the platform for money laundering or concealing the source of illegal funds.
• Betting using bots, automated software or artificial intelligence.
• Attempting to hack the system or exploit vulnerabilities.
• Collecting bonuses across multiple accounts from the same IP address (bonus arbitrage).
• Attempting to influence outcomes in collusion with other players.
• Avoiding identity verification by providing false information.
• Harassing or behaving inappropriately towards other users of the platform.
• Attempting fraud by making chargeback claims.

9Responsible Gaming

hazi believes in responsible gaming. We are committed to ensuring the mental and financial wellbeing of our players.

• You may set daily, weekly or monthly deposit limits for yourself at any time.
• Self-exclusion is available when needed.
• Our 24/7 support team is ready to assist with responsible gaming matters.
• Play for entertainment, never to recover lost money.

To learn more about responsible gaming, visit our Responsible Gaming page.

10Privacy and Data Protection

Protecting your personal information is one of our highest priorities. The hazi platform uses SSL encryption to keep all your data and financial transactions secure.

Your information will never be sold to third parties. However, information may be shared in the following cases:

• At the request of government authorities to meet legal obligations.
• With payment providers for payment processing (only the necessary information).
• With authorised partners for fraud prevention and identity verification.

To learn about our full privacy policy, please read the Privacy Policy page.

11Account Closure and Termination

11.1 Closure by the User

You can contact our support team at any time to request the closure of your account. Any available balance (excluding bonuses) can be withdrawn before the account is closed.

11.2 Closure by hazi

hazi may close any account immediately or with notice for the following reasons:

• Any violation of these terms and conditions.
• Fraudulent or deceptive activity.
• Extended inactivity (more than 12 months).
• A court order or government directive.
• Our business decisions, such as discontinuing service in a specific region.

12Limitation of Liability

hazi accepts no liability in the following cases:

• A bet not being completed due to internet disconnection or technical issues.
• Issues arising from faults in third-party software or game providers.
• Unforeseen events (force majeure) such as natural disasters, war, or government restrictions.
• Damage caused by problems with your own device or network.
• Account misuse resulting from your own negligence.

In any circumstance, hazi's maximum liability will be limited to the amount you deposited in that specific transaction.

13Changes to Terms

hazi reserves the right to modify these terms and conditions at any time. Regarding changes:

• At least 7 days' notice will be given for significant changes.
• Notice will be provided to your registered email address or via a notification on the platform.
• Continuing to use the platform after changes take effect will be considered acceptance of the new terms and conditions.
• If you do not agree with the new terms and conditions, you may request the closure of your account.

The date of the latest update will always be displayed at the top of this page. Visit this page regularly to stay informed about updates.

14Applicable Law & Dispute Resolution

These terms and conditions, and any matters relating to the services of the hazi platform, will be governed and interpreted in accordance with applicable prevailing law.

For any dispute or complaint, please contact our customer service team first. We will endeavour to resolve all issues courteously and fairly.

To contact us, use our 24/7 live chat support or email us at: [email protected]