hazi Privacy Policy

Section 1 Introduction and Overview

hazi is a trusted online betting and casino entertainment platform in Bangladesh. We believe that the privacy of our users is a fundamental right. This privacy policy ("Policy") explains how hazi collects, uses, stores, and protects your personal information when you use our website, mobile platform, and related services ("Platform").

This Policy applies to all hazi services, including sports betting, live casino, slots, cricket betting, and all other gaming categories. By using our platform, registering, or accessing any service, you are considered to have fully accepted the terms described in this privacy policy.

In this Policy we have clearly described what types of information we collect, how that information is used, how long it is retained, and what rights you have over your information. Our goal is to earn your trust through complete transparency.

Section 2 What Information We Collect

hazi collects various types of information in order to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you register with hazi, manage your account, or use our services, you provide us with the following information directly:

• Full name, date of birth, and gender
• Active email address
• Residential address
• National ID number or passport number (for identity verification)
• Mobile banking number for financial transactions (bKash, Nagad, Rocket) or bank account details
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system name
• Date, time, and duration of sessions on the platform
• List of pages visited and navigation patterns
• Play history, bet amounts, and transaction records
• Location data (only with your permission)
• Referral source (where you came from before visiting our site)

Section 3 Use of Collected Information

hazi uses your information only for specific and legitimate purposes. All purposes for which we use your information are clearly described below:

3.1 Service Delivery and Management

• Creating, verifying, and keeping your account secure
• Processing financial transactions — managing deposits and withdrawals
• Maintaining play history and transaction records
• Managing bonuses, rewards, and promotional offers
• Managing the VIP program (Bronze, Silver, Gold) and providing cashback

3.2 Security and Legal Compliance

• Verifying account ownership and preventing fraudulent activity
• Meeting legal obligations related to anti-money laundering (AML)
• Ensuring cybersecurity and detecting suspicious activity
• Age verification — our services are for persons aged 21 and above only

3.3 Service Improvement and Personalisation

• Displaying content and offers based on your preferences
• Improving platform performance and user experience
• Identifying and resolving technical issues
• Conducting analytical research to develop new services and features

3.4 Communication and Support

• Sending important notifications related to your account
• Providing 24/7 support through the customer service team
• Sending promotional information and offers with your consent

Section 4 Data Retention Period

hazi retains your personal information only for as long as necessary or as required by legal obligations. Our data retention policy is described in detail below:

• Active account data: retained for as long as the account remains active.
• Inactive account data: up to five years from the date of last activity.
• Financial transaction records: up to seven years in accordance with applicable legal requirements.
• Identity verification documents: up to five years after account closure.
• Customer service communication records: up to three years from the date of contact.

After the periods mentioned above have passed, your personal information will be securely deleted or anonymised so that you can no longer be identified. However, this period may be extended in the case of legal disputes or regulatory investigations.

Section 5 Information Sharing with Third Parties

hazi never sells your personal information. However, we may share information on a limited basis in the following specific circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform. These include payment processing organisations (such as contacts related to bKash, Nagad, and Rocket services), technical infrastructure providers, identity verification services, and cybersecurity specialists. These providers will receive only the information necessary to deliver their specific service and are required to follow our privacy standards.

5.2 Legal Obligations

We may be legally required to provide information to comply with court orders, lawful requests from government agencies, or requirements of applicable law. In such cases we will always seek legal advice and follow a policy of providing the minimum information necessary.

5.3 Business Changes

If hazi goes through a merger, acquisition, or asset transfer, your information may be transferred. In such cases we will ensure standards equal to or higher than this privacy policy and will notify you in advance.

Section 6 Cookies and Tracking Technology

hazi uses cookies and similar tracking technologies to improve the performance of our platform and personalise your user experience.

6.1 Types of Cookies

• Essential Cookies: Essential for managing your session, maintaining login status, and keeping security features active. Without these the platform will not function properly.
• Functionality Cookies: Used to remember your preferences such as language selection and user settings.
• Analytics Cookies: Collect statistics on platform usage that help us improve our services.

6.2 Cookie Controls

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some core platform features from working correctly.

Section 7 Security Measures for Data Protection

hazi uses industry-standard security technologies and practices to ensure the protection of your personal and financial information.

• SSL Encryption: All our web traffic is protected by 256-bit SSL/TLS encryption, which encrypts all data between your browser and our servers.
• Encrypted Data Storage: Your sensitive information such as passwords and financial details is stored in encrypted form.
• Two-Factor Verification: A two-factor authentication (2FA) system is in place to prevent unauthorised access to accounts.
• Regular Security Audits: Our systems undergo regular security testing so that any vulnerabilities can be identified and resolved in a timely manner.
• Access Controls: Our staff have limited access to only the information required for their work.
• Firewall and IDS: Advanced firewalls and intrusion detection systems protect our network from cyber attacks.

However, no data transmission over the internet or electronic storage system is completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.

Section 8 Your Rights

As a hazi user you have the following rights in relation to your personal information:

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide this information within 30 days of receiving your request.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may correct it. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations and legitimate business reasons.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. You may unsubscribe from promotional emails at any time.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format so that you may use it with another service.

To exercise any of the rights above, please contact our customer service team via live chat or email. We will process your request as quickly as possible after verifying your identity.

Section 9 Protection of Minors

hazi's services are for people aged 21 and above only. We do not intentionally collect or process personal information of any underage individual.

We verify age during the registration process, and if we become aware that an underage individual is using our services, their account will be immediately closed and all related information will be deleted.

If you believe that an underage individual is using our platform, please contact us immediately.

Section 10 Changes to the Privacy Policy

hazi may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after changes take effect will indicate that you have accepted the updated policy. If you do not agree to the policy changes, you should stop using our services and, if necessary, request that your account be closed.

We recommend that you visit this page regularly to stay informed about our latest privacy policy.

Section 11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer service team. Our expert team is available 24/7 to assist you.

You can reach us through the following:

• Live Chat: 24/7 Bengali live chat support is available directly through the platform.
• Email: [email protected]

For privacy-related requests, we generally respond within 7 business days. For complex requests, this period may extend up to 30 days, but we will keep you informed of the progress.

We are grateful for your trust and confidence. Protecting your privacy at hazi is our responsibility and commitment.