Play Responsibly at hazi
When entertainment turns into a problem, have the courage to stop. hazi is always by your side — for a safe and enjoyable experience.
Our Commitment
What is Responsible Gaming and Why Does It Matter?
Online betting and casino gaming can be enjoyable entertainment — as long as it is played within the right limits. hazi believes that every player's safety and mental well-being is the highest priority. That is why we have put in place a range of responsible gaming tools and policies to help you stay in control at all times.
On our platform, responsible gaming is not just about following rules — it is a mindset. When you feel that the time or money you are spending on gaming is getting out of control, hazi encourages you to stop and seek help.
Please remember: online betting and gaming is strictly for those aged 21 and above only. Minors are not permitted to use this platform under any circumstances.
Core Principles of Responsible Gaming
- Play for entertainment, not for income
- Do not chase losses by placing more bets
- Set a daily budget and stick to it
- Do not play under the influence of alcohol or while under stress
- Do not neglect other responsibilities to play
- If in doubt, take a break or seek help
Our Safety Tools
The Safety Measures in Place for You
hazi provides a range of effective tools to keep you safe and in control at all times.
Deposit Limits
Set a limit on how much you can deposit per day, per week, or per month. Once set, lowering a limit takes effect immediately; increasing it requires a waiting period of a few days.
Self-Exclusion
If you feel you need to stop playing, you can exclude yourself from the platform for a set period or permanently. While this feature is active, no new deposits or betting will be possible.
Time-Out Feature
If you want a temporary break, set a time-out — from 24 hours up to 90 days. During this period you will not be able to log in to your account, making it easy to avoid unintended betting.
Reality Check Reminders
You will receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent. Keep your sessions in check with ease.
Minor Protection
hazi strictly verifies the 21+ age requirement. Children and teenagers have no way to open an account. Use a password to keep your device and account secure from younger members of your household.
24/7 Support
If you experience any issues at any time, contact our Bengali-language live chat support. Our team is always ready to assist you on the path to responsible gaming.
Warning Signs
Recognise the Signs of Problem Gambling
The first step in responsible gaming is staying aware of your own behaviour. If any of the following apply to you, consider seeking help.
⚠️ Warning Signs
- Placing more bets to recover lost money
- Hiding your gaming from family or friends
- Being unable to stop playing or feeling restless when you do
- Betting with money meant for essential expenses or borrowed funds
- Continuing to play while neglecting work, family, or health
- Turning to betting as your only way to relieve stress
Healthy Habits
The Right Approach to Safe Betting
Following a few simple habits keeps online gaming enjoyable at all times and prevents it from becoming a problem.
✅ Healthy Betting Habits
- Stay within your monthly entertainment budget
- Set a time limit before you start betting
- When you win, set some aside — do not bet it all again
- Take regular breaks and spend time on other hobbies
- Talk openly with family and friends
- Keep your limits and time-out features active
Step-by-Step Guide
How to Use the Safety Tools
Using the responsible gaming tools at hazi is very straightforward. Follow the steps below.
Log In
Log in to your hazi account and go to the profile menu.
Open Settings
Select the "Responsible Gaming" section.
Set Your Limits
Set your deposit limit, session limit, or time-out according to your preference.
Contact Support
If needed, get help from us at any time via 24/7 live chat — in Bengali.
Self-Exclusion
Temporary Break or Permanent Break
Self-exclusion is a powerful tool that removes you completely from your account for a specified period. During this time, logging in, depositing, or betting will not be possible.
- 30-day temporary exclusion
- Medium-term break from 3 months to 1 year
- Permanent self-exclusion — account closed for good
- No promotional emails or offers will be sent while exclusion is active
- A review process applies even after the exclusion period ends
To activate self-exclusion, contact the support team via live chat or email. We handle the process with complete confidentiality.
Deposit Limits
Full Control Over Your Money
Using the deposit limit feature at hazi, you can decide for yourself the maximum amount you can deposit per day, per week, or per month.
Lowering a limit takes effect immediately. Increasing a limit requires a review period — this is intentional so that decisions are not made on impulse.
Get Help
If You Are Struggling, You Are Not Alone — We Are Here
24/7 Bengali Support
If you feel that betting is becoming a problem for you or your family, do not wait — contact our live chat right now. Our trained team will support you in Bengali.
Frequently Asked Questions
Questions and Answers About Responsible Gaming
Enjoy Safely — Start Today
Play responsibly and enjoy the best entertainment at hazi.